Margaret Arnold • March 30, 2025
Warranty Wisdom: A Mother’s Lesson

While I'm not an expert on warranties, I am the daughter of a mother who took advantage of them for small home products. With three daughters in the house, she purchased a few blow dryers especially when her three teenagers cared enough to wake up early and style our hair. I remember our mother packaging up a non-operating Conair blow dryer and shipping it to take advantage of the product warranty at the time (today it’s three years). Decades before the internet, there is no doubt she kept the product literature to reference the important warranty and shipping information.


In her last months of life, she once instructed me to look up warranty and replacement information on her favorite Ottlite sewing lamp she had in her office that wasn’t working. She loved this lamp and was determined to have it in use again. I remember lovely conversations with the customer service person explaining the issue, what we should do next and even a friendly follow-up email! 


In that spirit, and with the ease of the internet, I have taken advantage of a few product warranties. My research and approach are based on my love of the product itself and doing a quick cost-benefit analysis, including product quality, time and shipping costs. However, I have found the first step is to create a simple warranty tracking system for my favorite products – whether through browser bookmarks, email folders or paper files – just as I’m sure our mother did with her product literature as there wasn’t a piece of paper she won’t hold on to “just in case.” 


"A Customer is never out of warranty, even if his product is."

Seth Godin

Every time a product falls short of its expected life span or promoted quality, I think of our mother looking for the warranty information, calling customer service and packaging and shipping the item back and patiently waiting for the replacement. In doing so, I am thoughtfully considering the product sustainability and quality promise and remembering her practicality and persistence.


Here are examples of items I have purchased and extended the product life through the warranty and my original investment that is helping me life more sustainably:


  • Ceramic knives  – I wrote about my favorite Kyocera ceramic knives in an earlier post. Ceramic knives are wonderful to work with, but they can chip or the tips can break over time and use. I will continue to use and gift these knives as they are a family favorite.
  • Insulated mugs – I received a Tervis classic insulated mug with collegiate branding as a gift and I’ve never turned back. These mugs keep a drink warm and have such fun designs – from your favorite team and nature to seasonal and Snoopy. Recently, curious about their lifetime warranty for an interior film that had developed, I took advantage of Tervis’ lifetime guarantee and was very pleased.
  • Wool socks – Over 15 years, I have purchased dozens of Smartwool merino wool socks for various activities and occasions, including as gifts. In that time, I have taken advantage of the product guarantee. As they mention on their website, the process has evolved. The process use to be returning the sock for a complete replacement. Today, you take a few pictures of the wear or tear and they will send you a digital gift card to purchase the replacement.

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Past Blogs

By Margaret Arnold July 26, 2025
Thirteen years, seven rental properties, and countless storage boxes later, my oldest daughter finally has a home of her own. Through college, medical school, and residency, we continued to store belongings that didn't fit or belong in the cramped spaces of her temporary living situations. Passing along her belongings felt like closing one chapter and opening another—most of all, it represented the end of her grueling training years and the beginning of truly settling down in a lovely home and neighborhood. Her move got me reflecting on my own relationship with storage and my journey toward "Silverish Simplicity." In our former family home, we had one large storage area and two guest bedroom closets filled with plastic totes and banker boxes (see picture below). I even stored empty totes—a sure indication I was planning to accumulate more rather than less. With our move nearly four years ago and the natural process of downsizing while launching our children into their first homes, the number of boxes and totes has dramatically decreased. More importantly, I have no reason to purchase new totes, and I celebrate each time I empty a box or bin and it moves on to family members who need them. ... THE NUMBER OF BOXES AND TOTES HAS DRAMATICALLY DECREASED ...
Flower container pot with a bag of tools
By Margaret Arnold June 28, 2025
My spring and summer to-do lists fondly remind me of my father. When my husband and I started caring for our long-time family home and 30 acres, spring's excitement came with overwhelming feelings. Early there with four young children ages six months to five years, I found myself in tears facing all that needed to be done, including a large pasture that needed mowing. My dad — a master gardener and hobby farmer — saw my tears and what was needed and stepped in. This began a 15-year summer routine to help with pasture mowing. Our family fondly remembers those early summer mornings when Grandpa arrived in his little tan truck, sometimes before 7 a.m. We'd chat over coffee at my kitchen table (youngest daughter remembering him sitting in "my chair"), then off he'd go to mow his adopted pasture. He loved to mow and, like everything our energetic father did, approached it as if he were running out of time. Oldest son recalls: "I'd bring him lemonade, and he'd drink most of it quickly. Then, without stopping, he'd throw the almost empty cup back at me and keep mowing." Oldest daughter added: "He was so focused that when we delivered lemonade, I was scared he might run me over." ... SPRING'S EXCITEMENT CAME WITH AN OVERWHELMING FEELING ...
A tote bag is sitting on a counter next to bottles of cleaning supplies.
By Margaret Arnold May 17, 2025
When my four children were in elementary and middle school, an annual Christmas card and letter that arrived each year gave me a glimpse of the life stage that awaited our family. I recall the usual family news but what struck me about this particular holiday update was the amount of moves her four children made in those college and post-college years and the loving assistance she provided. Little did she know she was modeling how I wanted to be, and have been, for my children these past 13 years and 18+ moves (counting three for my husband and me). From college dorm room to first apartments and now to first homes, I have had the joy of helping my kids settle into their spaces. What an exciting time it is for them! A key role I’ve played during these move-ins and occasional move-outs has been that of a cleaner. I like to clean – I mean I really like it. Not only do I enjoy the physical work I especially like the mental and organizational challenge and doing this domestic task better, deeper and, in the last three years, more sustainable. A KEY ROLE I'VE PLAYED DURING THESE MOVE-INS ... HAS BEEN THAT OF CLEANER.